Woodman’s Stores

ARE YOU HIRING?

Anyone who is interested in working for Woodman’s should submit an application through our website or in person at one of our stores. We are always looking for great employees to join us and encourage applicants to apply.

HOW CAN I FIND THE STATUS OF MY JOB APPLICATION?

To inquire about the status of your application, please call the location in which you are interested in applying. Click here to find your store.

IS YOUR NEW STORE HIRING?

Woodman’s currently does not have any new stores under construction. Interested in applying at one of our 19 current locations? Please visit our Careers page.

DO YOU ACCEPT CREDIT CARDS?

Currently, the only credit card we accept is Discover. Limiting the quantity of credit cards accepted helps us maintain a lower fee structure, which allows us to pass along savings to you – our customer!

WHAT ARE YOUR STORE HOURS?

Most Woodman’s grocery stores are open 24 hours, with exceptions on some holidays.  Liquor store, gas station and ShopWoodmans.com online shopping services hours may vary store to store.  Visit your local store’s page to learn more.

HOW CAN I GET A DONATION FROM WOODMAN’S?

Please visit the Community Involvement page of our website to learn more about our donation request process and to download an application.  We ask that all requests for donations be submitted via US mail to our corporate office at least 60 days in advance of your event in order to allow us time to evaluate and process the request.

HOW CAN I GET WOODMAN’S TO ADVERTISE WITH OR SPONSOR US?

Please visit the Community Involvement & Advertising page of our website to learn more about our request process and to download an application.  We ask that all requests be submitted via US mail to our corporate office at least 60 days in advance of your event or advertising deadline to allow us time to evaluate and process your request.

CAN I ORDER ONLINE FOR PICKUP OR DELIVERY?

Yes, Woodman’s offers online shopping for store pick-up or delivery!  Please visit ShopWoodmans.com or download the ShopWoodman’s app to get started today!

WHAT PAYMENT OPTIONS DOES SHOPWOODMAN’S ACCEPT?

ShopWoodmans accepts all major credit cards, debit cards, EBT, and Woodman’s Gift Cards.

HOW DO I GET WOODMAN’S TO SELL MY PRODUCT?

For sales opportunities, please mail a catalog and/or pricelist regarding your products along with contact information to our corporate office:

Woodman’s Food Markets, Inc.
2631 Liberty Lane
Janesville, WI 53545

Once your materials have been received, they will be forwarded to the appropriate category buyer for their review. 

WHERE CAN I SEE IF YOU CARRY A PRODUCT?

To search our inventory, please visit ShopWoodmans.com or download the ShopWoodman’s app!

DO YOU HAVE A SCRIP PROGRAM?

We do! We require a minimum gift card purchase of $5,000 to receive a 5% discount on the cards purchased. For example, if you order $5,000 you would pay $4,750 when you pick up the cards. You may order the cards in denominations of $50 or $100, or any combination. Prior to your first order, we will need a copy of your “Certificate of Exempt Status” either faxed or emailed to us.

Please note it may take up to four days to process your request. The store you indicate on the order form will call when your cards are ready to be picked up. If your order is picked up before 3PM, cards will be activated that day after 3PM. If they are picked up after 3PM, they are activated the next day after 3PM. Our corporate offices are closed Sunday and holidays so if you pick up your order on Saturday after 3PM, it will not be activated until Monday after 3PM.

If you would like to be set up for our SCRIP program, or have any questions, please call our corporate office. 

HOW CAN I GET DIGITAL COUPONS WITHOUT A PHONE?

While we would love to offer these “Digital Savings” to all of our customers in-store, they are actually manufacturer coupons that are only available in the digital format. We have a workaround for our customers without smartphones!

You can create a free ShopWoodmans.com account at home or at our in store kiosk. Once you create that account, you are able to clip our digital coupons. Then all you need to do is either print your Shopper ID, or write down the number and give it to your cashier the next time you checkout. Then simply ask your cashier to scan the barcode when you checkout. 

DO YOU ALLOW ANIMALS IN YOUR STORE?

Service animals and emotional support animals are welcome in our stores, but pets need to be left at home. There are federal and state rules that place limitations on animals being in food establishments. There are exceptions to these rules for service animals to be in our stores, but they do not extend to pets. 

DO YOU ALLOW FIREARMS IN YOUR STORE?

We do not generally prohibit customers from open carry or concealed carry of firearms in our stores, but we do reserve the right to ask a customer to not carry their firearm in our store if a special circumstance arises.

WHY IS THERE A $100 HOLD ON MY ACCOUNT?

Your financial institution, through its card processor, may place a hold on your account for amounts in excess of your purchase. Woodman’s and its card processor are not responsible for placing or releasing these holds. These holds are usually released within 24 to 48 hours. Please contact your financial institution for more details. 

HOW DO YOU PROTECT AGAINST CARD SKIMMERS?

Although we have never had a confirmed case of a skimmer used at our gas station, our Lube Station Manager checks the pumps daily for skimmers.

HOW DO I ORDER A GIFT CARD ONLINE?

At this time, we do not offer online ordering for gift cards, but can offer ordering gift cards through US mail.

If you would like to order a gift card through the mail, please send a check to:

Woodman’s Food Markets, Inc.
ATTN: Brittany
2631 Liberty Lane
Janesville, WI 53545

After the order has been processed, it can either be mailed to a personal address or sent to one of our stores for a designated person to pick up.

If you would prefer the card be mailed, please include a password and return mail address with your mail order. Once the gift card has arrived in the mail, instructions on how to call and activate the gift card with the password are included.

If you would rather the card be sent to a store for pick-up, please indicate which store location the card will be picked up from and include the name & phone number of the person who will be picking up the order. Please note: the person who picks up the order must show photo ID. 

WHAT IS YOUR RETURN POLICY?

You can find our Merchandise Return Policy here.

CAN I USE MY REUSABLE/ GREEN BAGS?

Yes, you are able to bring and use your reusable bags at any register. 

WHO OWNS WOODMAN’S?

Woodman’s Food Market is an employee owned grocery store which was founded in 1919.

HOW DO I CHECK MY GIFT CARD BALANCES?

You can check your balance here by entering your 16 digit gift card number.

DOES INSTACART DELIVER TO MY ADDRESS?

Please visit Instacart.com to verify you are able to place an order to your specific address. 

WHAT PAYMENT DO YOU ACCEPT IN STORES?

Woodman’s accepts Discover® credit cards, PIN debit cards, cash, checks, EBT, and WIC.

WHAT IS YOUR COUPON ACCEPTANCE POLICY?

You can find our Coupon Acceptance Policy here.

DOES WOODMAN’S SELL LOTTERY TICKETS?

Yes!  We sell lottery at the customer service counter, as well as at vending machines throughout the front end. 

DOES WOODMAN’S SELL STAMPS?

No, we do not sell stamps. 

DOES WOODMAN’S DO MONEY ORDERS?

No, we do not do money orders.

DOES WOODMAN’S HAVE A PHARMACY?

No, we do not have a pharmacy. 

IS WOODMAN’S PAIRED UP WITH IBOTTA?

Yes!  Woodman’s is partnered with Ibotta and several other third-party savings programs.  Find more details here.  

DOES WOODMAN’S SELL CIGARETTES?

Yes, we sell cigarettes in the main grocery area, the liquor station, and the gas station.

DOES WOODMAN’S DO LICENSE RENEWALS?

Yes! All Wisconsin store locations have a License Plate Renewal kiosk.

DOES WOODMAN’S CASH CHECKS?

No, we do not cash personal checks. 

DOES WOODMAN’S REQUIRE MEMBERSHIP?

No!  We want to pass our savings on to everyone, no membership needed!

HOW DO I USE DIGITAL COUPONS?

If you already have a ShopWoodmans.com account, you can enter that login information and do not need to create a separate account.

If you need to create an account, follow the step by step instructions within the app, on ShopWoodmans.com or on the kiosks. Find more inforation here.

FILMING REQUEST

Thank you for your interest in filming at a Woodman’s store. Below is the initial list of questions we have regarding any possible filming.  Please visit the contact us page and provide answers to the following questions:

• Description of what is being filmed (product, people etc.)
• Description of how the footage filmed at Woodman’s will be used
• What is the name of the company in charge of the filming process?
• Who is the primary contact (name, email, and phone number if possible)?
• Which location(s) in the store will be filmed?
• What equipment will be brought into the store for filming?
• How many people will be brought into the store for filming?
• What are the proposed dates of filming?
• What time of day will filming take place?
• How long filming will last?
• Anything requested of Woodman’s, other than just the physical location?
• Will the Woodman’s logo be filmed?
• Will Woodman’s employees be filmed?
• Will Woodman’s customers be filmed?

DO YOU SELL THE PHIL WOODMAN BOBBLEHEAD?

You can purchase your very own Phil Woodman bobblehead here.

ShopWoodmans.com FAQ’s

HOW TO PLACE AN ORDER

You can either search for a specific item you’re looking for, or browse by department. We also make recommendations based on what you bought before.

Add items to your cart by tapping or clicking +Add or Add to Cart. You can also adjust the item quantity by using the + or – buttons.

You can check what’s in your cart anytime while you’re shopping by clicking or tapping the shopping basket button. You can see the next available delivery time, as well as the amount needed to reach any order minimums. You can also view your item total, adjust quantities, or remove items from your cart.

When you’re ready to check out, visit your cart and tap or click the Checkout button. You’ll be asked to add a delivery address and your payment information. Then, go ahead and place your order! Your groceries will be on their way in no time. Or you can place your delivery for up to 5 days from now.

CAN’T FIND AN ITEM?

Not able to find an item you’re looking for? 

Use the search box on the website. Sometimes searching for one keyword (for example, searching for “watermelon” instead of “watermelon slices”) can help.

TRACKING YOUR ORDER AND DELIVERY

It’s easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door.

Order status

To check your order status on the website:

1. Click account
2. Click Order History
3. Click on an order to view its status

Tracking your delivery in progress

When it’s time for delivery, you’ll receive a text message that includes an estimated time of arrival.

ORDER CHANGES

If your personal shopper hasn’t begun your order, you can update your order in the Order page. If your shopper has already started working on your order.

Add a new item

To add an item to your order:

1. Go to Account → Order History
2. Click on current order, add to order
3. Search each item you want to add
4. Click + sign to add to cart
5. Follow prompts for confirmation

Change quantity or remove an item

1. To make changes to your current order:
2. Go to Account → Order History
3. Click on current order
4. In the item list, select the item you want to adjust the quantity on
5. On this item, click the number and adjust as you like

Approving order changes

You can select other options for replacements, or choose a refund for the item instead.

To see items your shopper has already located:

1. Click Account
2. Click Your orders
3. Select your current order
4. Click See Shopped Items

When shopping is complete, you can click See Shopped items again to view all the completed changes and items in your order.

PROBLEM WITH YOUR ORDER

Receive an order you’re not completely satisfied with? In most cases, we can make things right quickly.

On the website, you can let ShopWoodmans know about

• Missing items
• Incorrect items
• Damaged items
• Poor replacements
• Late orders

You’ll get an email confirmation right away for any credits or refunds, and ShopWoodmans will let you know as soon as any other issues are resolved. Refund and credit amounts vary.

It’s easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door.

Order status

To check your order status on the website:

1. Click Your orders
2. Click on an order to view its status

Tracking your order in progress

If you have text message notifications enabled, you’ll receive a message when your personal shopper begins working on your order.

1. Click Account > Your orders.
2. Click See Shopped Items to view items already found and changes like replacements and refunds.
3. You can Approve changes or choose Other options for each item.

Tracking your delivery in progress

When it’s time for delivery, you’ll receive a text message. If you click the link in the text message, The delivery screen includes an estimated time of arrival and a map you can tap to follow the driver’s progress.

RECEIVING YOUR DELIVERY

After the items in your order have been picked and packed, a personal shopper starts the delivery process. The person who shops your order will not be the one who delivers it. 

To make sure you get your delivery as scheduled, we recommend: 

• Keeping an eye out for text messages and phone calls from the delivery driver 
• Leaving helpful instructions for parking, gate codes, or other clues to find your home. 

Driver can’t find your location 

If the delivery driver can’t find your location, they’ll try to get in touch with you via text message or phone call before taking further action. Unless you specifically request for them to do so, drivers are unable to leave an order unattended. 

When a customer can’t be found or contacted for an extended period of time, the order may be canceled. 

Unavailable to receive delivery 

In the case that you can’t be there to receive your delivery in person, we recommend first reaching out to a friend or neighbor to get it for you. Just let the driver know of the change by adding a note in the delivery instructions or sending them a message through the website. 

Alternatively, you can check the box for Leave at My Door Delivery at checkout. You can leave additional instructions for your shopper and receive a photo confirmation once your groceries have been delivered. 

Payment Issues 

The only transaction needed to pay for your ShopWoodmans.com order takes place in the ShopWoodmans app.  

External payments such as cash, checks, or third-party apps (Venmo, Zelle, etc.) are not accepted. 

If you experience issues paying for your order, please reach out for help through your ShopWoodmans app or call the store you are ordering from; all payments take place within the app. 

TIPPING

Store staff does not accept any tips – Thank you for being our customer!  

Feel free to tip your delivery driver if you would like to. 

RESCHEDULING A DELIVERY

You can change your delivery date and time up until a shopper begins working on your order. Here’s how to reschedule: 

On a computer:

1. On a computer, click Account → Order History; if on a mobile device, use the side navigation and click Order History 
2. Locate the order you’re rescheduling and click Reschedule 
3. Choose a new delivery time and/or date 
4. Click Save 
5. The new delivery date/time will update in the Order Info box. You’re all set! 

REFUND, RETURNS, AND CANCELLATION POLICY

Refunds and cancellations are subject to certain conditions. Please read carefully to understand our policies. 

Refunds 

To request a refund for any reason, you must make your request within 7 days of delivery. 

Please let us know as soon as possible if your order: 

• Has missing items that you were charged for on the final receipt 
• Contains damaged, spoiled, or otherwise unusable items. 

Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won’t see refunds in your Instacart account. 

You can see any ShopWoodmans credits in the Credits, promos & gift cards section of your Instacart account. Credits will automatically apply during checkout on your next order 

Returns 

We do not accept returns. 

Canceling an order 

You can cancel an order for a full refund without any additional fees at any time before a shopper begins shopping. 

The process is simple on a browser or in the app: 

1. Select Account → Order History 
2. Select the order you’d like to cancel 
3. On the Order page, select Cancel order 

To cancel after shopping has begun, reach out to your specific store location 

UNKNOWN CHARGES, RECURRING PAYMENTS, AND OTHER AUTHORIZATIONS

See a charge from ShopWoodmans.com you don’t recognize? Before you reach out to us for help, you might want to double-check it’s not: 

• A temporary authorization hold for an order in process 
• An adjusted total for changes in your order (e.g., items unavailable or replaced items at a different price). 

Temporary authorization hold amounts 

For orders in process, ShopWoodmans.com places a temporary authorization hold for a slightly higher amount than your estimated order total. This small difference accounts for potential changes in the final total due to special requests, added items, items replaced at a different price, and actual weight of items. 

We release the authorization hold after your order is delivered or canceled. It can take 3-5 business days for the pending charge to drop, depending on your bank. 

ShopWoodmans.com will only charge you for the total of the items delivered to you. 

Final total different from total at checkout 

When you place an order, ShopWoodmans.com shows you the anticipated total, including estimated taxes and fees. The final total charged to your card may be different if any changes occur during the shopping process, such as: 

• An item is out of stock and you’re refunded 
• You add an item to your order after checkout 
• An item you order needs to be replaced, and the replacement has a different price 
• An item you order is sold by weight and the exact weight is slightly different 
• Your personal shopper fulfills a special request for an item not in the catalog. 

Recurring charges 

For security reasons, ShopWoodmans.com payment processor cannot store a card’s CVC on file. ShopWoodmans.com payment processor flags the initial charge as “recurring” so that you don’t have to re-enter your card information every time you place an order. 

ALCOHOL POLICIES

Alcohol is not available for online purchase.  Please visit one of our stores in person to purchase any alcohol. 

FOOD SAFETY

Food safety and quality is a top priority at ShopWoodmans.com. All shoppers are well-equipped with knowledge to make sure your food is properly picked and maintained at all stages of the shopping process. 

ADDING INSTRUCTIONS FOR SPECIFIC ITEMS, REPLACEMENTS, OR DELIVERY

Add instructions for how you want your order shopped and/or delivered. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. 

Item instructions 

You can add item instructions from your cart, on the checkout page, or even after you place your order (but only before it’s been shopped). 

1. From your cart: Click or tap Instructions on the item for which you’d like to leave a note 
2. From the checkout page: Click or tap Review to review items and add instructions 
3. After you ordered: Visit the Order page to review your items and add any instructions 

Item instructions carry over to future orders. If your item preferences change, make sure to review your notes when ordering the same items in the future. 

During checkout, you can request the order be left at your door if you’re not around. This option will notify the driver it’s an unattended delivery and prompt them to take a picture of the order at your door before they leave. 

Please note— If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. 

Replacement instructions 

Items may be out of stock. When this happens, you have 3 options: 

• Find Best Match: Your shopper selects the best possible replacement. This is the default option for when items aren’t available. 
• Pick Specific Replacement: To select your own replacement, tap or click on the item, then select Pick Specific Replacement. You can search the catalog or choose a replacement from a list of suggestions. 
• Don’t Replace: If you prefer not to replace an item, choose Don’t Replace to get a refund instead. 

Keep in mind you’ll be refunded or charged for the difference in price for replacement items. 

If you have order notifications turned on, look for alerts when an item is replaced or refunded. 

Delivery instructions 

Adding delivery instructions can help drivers deliver your order. Your delivery driver sees these instructions when they start heading your way. 

Useful info to include: 

• Parking locations 
• Building security or gate information 
• Specific directions for hard-to-locate front doors 
• Any markers on your home that might help the shopper find the best entrance 

You can add delivery instructions: 

• While placing the order 
• After placing the order (but before your order is shopped) 
• When adding an address to your account 

Please note that drivers who can’t reach you via chat or phone may not be able to deliver your order. 

IN-STORE SALES AND COUPONS

Some sales and promotions available in-store may not be available online 

HOW TO USE EBT SNAP

SNAP via EBT Card 

The Supplemental Nutrition Assistance Program (SNAP) is a federal program that provides assistance for low- and no-income U.S. residents to purchase food. SNAP benefits are processed through the Electronic Benefit Transfer (EBT) debit card system.  

Customers in the U.S. can pay for online orders with a valid EBT card, in full or in part. 

Currently, ShopWoodmans.com cannot accept EBT cash. 

By associating your EBT card to your ShopWoodmans.com account, you confirm that your card information is current and valid. To successfully use your EBT card, a credit or debit card must also be linked to your account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase.  

Managing your EBT card on your account 

To add an EBT card to your account on ShopWoodmans.com: 

1. Click or tap the three horizontal lines in the top left corner. 
2. Click EBT SNAP 
3. Select Add next to EBT SNAP card. 
4. Enter the first name, last name, and card number on the EBT card. 
5. Select Save. 

Note: Only one EBT card can be saved to your profile. To add a different EBT card, remove the first one. 

To remove an EBT card from your account on ShopWoodmans.com  

1. Click the three horizontal lines in the top left corner. 
2. Click EBT SNAP. 
3. Click Remove next to the EBT SNAP card. 
4. Click Remove Card again to confirm you want to remove the EBT card from your account. 

To successfully use your EBT card, you must also add a credit or debit card to your Instacart account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase. 

Shopping for EBT SNAP-eligible items 

Make sure that you have added EBT card to your account to view EBT eligible items 

There are a few ways for you to see which items are EBT SNAP eligible.         

When searching for items you can add a filter by tapping All Departments > Three Lines  > EBT Eligibility and clicking on Apply Filters to see only EBT-eligible items. 

If you are browsing items from the Store Homepage, tap or click on a specific item to see if it is EBT SNAP eligible. If it is eligible, it will say EBT below the price of the item. 

You can confirm which items are EBT SNAP-eligible in your cart before checking out. It will say EBT under the name of each item that qualifies. 

LIST OF EBT SNAP-ELIGIBLE ITEMS

With an EBT card, you can buy the following items:

• Fruits and vegetables 
• Meat, poultry, and fish 
• Dairy products 
• Breads and cereals 
• Other foods such as snack foods and non-alcoholic beverages 
• Seeds and plants, which produce food for the household to eat 

An EBT card can’t buy the following items:

• Alcoholic beverages such as:
  • Beer, 
  • Wine 
  • Liquor 
• Cigarettes and tobacco 
• Vitamins, medicines, and supplements
  • If an item has a Supplement Facts label, it is considered a supplement and is not eligible for EBT SNAP purchases. 
• Live animals (except shellfish, fish removed from water, and animals slaughtered prior to pick-up from the store). 
• Prepared foods fit for immediate consumption 
• Hot foods 
• Any nonfood items such as:
  • Pet foods 
  • Cleaning supplies 
  • Paper products 
  • Other household supplies 
  • Hygiene items 
  • Cosmetics 

Checking out with your EBT card 

To checkout, visit your cart and tap or click the green Checkout button. You’ll be asked to add a delivery address and your payment information: 

1. Enter your credit or debit card information and address 
2. Add your EBT card information 
3. Click or tap Edit to change the amount that will apply to your EBT card 
4. Click or tap Confirm payment method 
5. On the Place Order page, confirm all information is correct 
6. Click or tap Place Order 
7. After placing your order, you will be prompted to enter your EBT card pin to verify your purchase 

You’ll notice there is a payment breakdown on the Place Order page. You’ll see what will be charged to your EBT card and what will be charged to your credit or debit card.  

Note: All delivery and service fees, bottle deposit fees in some states, taxes, tips, and any items that are not EBT SNAP-eligible will be charged to your credit or debit card. 

When reviewing your payment methods and EBT card at checkout, you’ll notice a by-weight items message under EBT card. 

When purchasing an item by weight, such as meat or produce, your shopper may need to make adjustments to the weight causing the item to be slightly heavier due to in-store availability.  

When this happens, you can choose how you will be charged for this weight adjustment: 

1. Charge the extra cost of weighted items to your credit or debit card 
2. Cancel the item and receive a refund 

Note: You can change your selected option at any time in your account. 

REPLACING AND ADDING ITEMS AFTER CHECKOUT

Replacement instructions 

After placing your order, you can select replacement items if the item you want is out of stock. Items may be out of stock. When this happens, you have 3 options: 

• Find Best Match: Your shopper selects the best possible replacement. This is the default option for when items aren’t available.
 
• Pick Specific Replacement: To select your own replacement, tap or click on the item, then select Pick Specific Replacement. You can search the catalog or choose a replacement from a list of suggestions.
 
• Don’t Replace: If you prefer not to replace an item, choose Don’t Replace to get a refund instead.
 

To avoid charges on your credit or debit card, replacements for EBT SNAP items must be: 

1. EBT SNAP-eligible
 
2. Equal to or less than the value of the original item
 

If the replacement costs more, the difference is charged to the credit or debit card you added at checkout. When searching for replacement items, look for EBT under the price of each item to know if it is EBT SNAP-eligible.

Adding items after checkout 

If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. If the item is EBT SNAP-eligible, you can change this charge to your EBT card after adding the item to your cart. 

You can adjust charges on your EBT card up until you’ve received your order. 

To change how you’re charged for EBT SNAP-eligible items after checkout in the ShopWoodmans.com app: 

1. Tap More in the upper right. 
2. Tap Adjust totals. 
3. Tap Charge more to EBT. 
4. Enter the amount you want to charge to your EBT card. Then tap Charge more to EBT. 
5. Enter your EBT pin and tap Submit. 

To change how you’re charged for EBT SNAP-eligible items after checkout on the website: 

1. Click Manage order then Charge more to EBT. 
2. Enter the amount you want to charge to your EBT card. Then click Charge more to EBT. 
3. Enter your EBT pin and click Submit. 
4. At the bottom of your receipt, you can see a payment split breakdown of how much is charged to your credit or debit card and EBT card. 

If you can’t see the Charge more to EBT option, make sure you have the latest version of the ShopWoodmans.com app. 

Woodman’s Mobile App FAQs

Is my device supported?

Most Apple iPhones, iPads and iPod touch devices with iOS 9.1 or later or Android devices with Android 4.1 or later will support the Woodman’s app.

How do I sign in?

When opening the app for the first time, users are promoted to create an account or sign in with an existing account. If you already have an account on ShopWoodmans.com, you can enter that login information and do not need to create a separate account. If you need to create an account, follow the step by step instructions within the app. Although you do not need to create an account, features such as digital coupons and online ordering are not available to app users who do not create an account.

What if I forgot my password?

On the sign in page, tap the “Forgot Password?” link, and enter the email address you used to create an account. Users can also reset their password by using ShopWoodmans.com.

Can I change my store?

Yes, users can change their store by taping the menu button in the upper left corner of the app. This will open a menu to select which store you are shopping at and change between online ordering and in-store shopping modes.

Is there a difference between in-store and online shopping modes?

Yes, the app and it’s functionality are adjusted slightly between in-store and online shopping modes. For example, you cannot clip and redeem digital coupons in the online shopping mode. How items are added to a cart and/or shopping list also changes between the two modes.

How do I clip digital coupons?

Digital coupons may be clipped in two ways.  Users may either scroll through the digital coupon feed in the Woodman’s app and simply tap the “clip” button or users can scan an item’s barcode to see if it has a digital coupon offer.

I’ve clipped digital coupons, how do I redeem them?

Digital coupons can be redeemed by presenting your Shopper ID to a cashier prior to order completion. Digital coupons can only be redeemed in-store and are not available for savings on online shopping.

I clipped a digital coupon but didn’t purchase the product, what happens?

If you clip a coupon, but did not end up purchasing the item the coupon will remain in your digital wallet until you purchase a qualifying item or the expiration date of the coupon; whichever occurs first.

Can I view past purchases?

Past purchases made online using the app or ShopWoodmans.com will appear within approximately 24 hours. Information on purchases made in-store, using your Shopper ID, are currently not available.

How do I create shopping lists?

Shopping lists can be created by selecting the Shopping Lists icon on the home screen of the Woodman’s app. Then tap the green “+” icon in the lower righthand corner, give the list a name and you’ll be all set to add items.

Can I add items from a shopping list into my cart for an online order?

Yes, when in online shopping mode, tap the shopping list with the items you wish to add to your cart. When the list fully loads, a green button will appear across the bottom of the list allowing you to move the items from the list into your shopping cart.